DISPATCH TIMES, POSTAGE & DELIVERY
Different items have different dispatch times and postage requirements.
PDF Patterns are an immediate download with no postage required.
Finished Items are purchased as they appear in the shop with no personalisation and have a dispatch time of 1-3 business days.
Commissions or Personalised Items will have a flexible dispatch date depending upon the commission being made or the complexity of the personalisation being carried out. The dispatch time here will be agreed upon between WoollyWondersByJo and the customer on an individual basis.
Postage for finished items (including personalised and commission items) is charged at a flat rate of £5.00 GBP and sent within the UK through Royal Mails at a 2nd class rate for parcels. If you would prefer a different delivery option please contact [email protected] at the point of sale to discuss available options.
Need help?
Contact us at [email protected] for any questions.
REFUND & RETURNS
To be eligible to cancel your order, you have 14 days from receiving your goods to inform us that you want to cancel. The goods must be in an unused state and in the same condition as they were when originally dispatched to you.
You must then return the goods to us within 14 days of the date you communicated to us your wish to cancel the order.
You are responsible for return postage costs and must provide proof of postage. The original cost of shipping will be deducted from your refund if approved.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once your return is received and inspected, we will contact you via email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If we accept your refund, this may be a partial refund if the item is returned showing signs of use.
If we accept the refund, either partial or whole, this will be credited to the original payment method used for the original purchase within 14 days of our receiving the goods back from you.
Some goods are exempt from being returned. These cancellation rights do not apply to the following:
a) Personalised or commission items which are made to your specifications.
b) Digital downloads, including crochet patterns
c) Gift cards
Need help?
Contact us at [email protected] for any questions.
